Find the solution that fits your Quality, Safety or Risk Management needs.

Risk Management

Create a consistent organization-wide approach to risk management with a structured journey that helps you assess risk, develop and approve controls, and publish details to the risk register in compliance with ISO 31000.

• Build and maintain a risk register.
• Use treatment plans to design controls for each risk.
• Schedule reassessments of risks and adjust controls as required.
• Assign and track actions.

Inspections

Leverage tools to help you plan, execute and manage your inspections program across your entire organisation. Control inspections for safety practices, environment, workplaces, equipment and more.

• Easily build and maintain your own inspection forms.
• Schedule and assign inspections and manage progress.
• Use an Inspection wizard to easily train and walk staff through required inspection procedures.
• Create, track and complete follow-up actions.

Hazard Management

A structured approach to managing and proactively reporting hazards, to address them before they cause harm.

• Assess hazards using a standard risk matrix.
• Develop action plans to eliminate or fix the hazard.
• Attach photos and supporting information to build up a paper trail.
• Develop continuous improvement initiatives.

Continuous Improvement

A systematic and planned approach to continuously improving the quality of your business activities and service delivery, supporting the Plan-Do-Check-Act cycle.

• Capture improvement opportunities and assign a priority to each.
• Research the possible approaches.
• Define outcomes and success criteria.
• Plan, execute and monitor progress, and schedule future reviews.

Planning

Ensure planning, especially for higher risk activities is quick and easy whilst embedding all required quality, compliance, risk and safety rules.

• Develop reusable standardized activity templates for common activities to reduce duplication.
• Book equipment that is available and in service.
• Conduct a risk assessment of the activity.
• Assign people that have the required qualifications and registrations.

Feedback Management

Enhance your community culture. Manage complaints, compliments and suggestions from mobile devices, on-site kiosks or over the web. Riskteq’s feedback management module aligns with ISO10002 guidelines for complaints handling.

Where a piece of feedback requires action:

• Assign responsibility and track progress on feedback.
• Conduct investigations to determine contributing factors and responses.
• Develop action plans to resolve the situation.
• Capture end to end communication.

People

Select the right people for each task. Risteq's workflow engine ensures everyone who needs to know is informed.

• Record skills competencies.
• Track licenses, qualifications and registrations.
• Receive alerts when expiry dates are approaching.
• Use templated work plans to guide the selection of appropriately skilled people for each role.
• Integrate with your HR system to maintain a single source of truth for personnel records.

Assets and Equipment

Track the assets and equipment in use at your organization.

• Allocate assets and equipment to appropriate people and locations.
• Manage safety inspections and pre-start checklists.
• Flag damaged equipment.
• Schedule servicing and maintenance activities.
• Track maintenance and service history.

Document Management

Catalog and maintain your important documents. Riskteq’s document management process provides control over the creation, approval and access of key documents.

• Identify changes to a document by maintaining a version history for each.
• Use workflows to manage document approval.
• Improve searching with keyword tags.
• Schedule servicing and maintenance activities.
• Link documents to objectives, risks, incidents, hazards, feedback or continuous improvement initiatives.

Contractors

Simplify and centralize management of third parties.

• Maintain a single register of subcontractors.
• Manage subcontractor details like insurance cover and licenses.
• Receive alerts when expiry dates are approaching.
• Record the incidents, hazards and feedback relating to subcontractors to ensure service standards are being upheld.

Clients

Easily maintain a complete register of your clients to manage customer interactions and deliver a high quality of service.

• Record and manage incidents relating to clients to ensure service standards are being upheld.
• Track and manage complaints, compliments and customer satisfaction.
• Group and report on quality or service trends.
• Integrate with other business systems used to ensure that client records are up to date.

Inductions

Comprehensively manage your inductions program across the entire organization.

• Plan and deliver inductions with a feature rich inductions workbench.
• Design custom induction forms with links to videos, documents and questionnaires.
• Schedule inductions at either organisation or site level.
• Link inductions with work practices and equipment safe use guidelines.
• Lock in induction expiry dates and trigger alerts for completion to ensure knowledge is kept current.
• Create, track and complete follow-up actions.
• Maintain a full history of inductions completed by each individual or contractor.

Business Statistics

Record time series data and build KPIs with performance measures that are tailored specifically to your needs.

• Track hours worked per time period by location, work group or activity.
• Record equipment usage hours to allow hours based maintenance planning.
• Monitor resources invested on continuous improvement programs.

Incident Management

Manage incidents and near misses, triaging each item using a standard incident matrix. Report incidents at the site from mobile devices to help you start your response.

• Record personnel involved, witness details and any equipment that was damaged.
• Conduct investigations to determine contributing factors and root causes.
• Develop action plans to resolve the situation.
• Attach photos and supporting information to build up a paper trail.

Site Management

Make staff and sub-contractors aware of any workplace safety issues before they go to a site.

• Build site profiles for any location (including private residences).
• See a history of any prior incidents and feedback.
• Keep a record of all existing hazards and risks.
• Track assets located at each site.