Good Shepherd Lodge Ltd is a not-for-profit Aged Care organisation serving the Mackay region. In this short article, we share insights from Good Shepherd’s quality systems review, assessment criteria to select their new quality management system and experience working with Riskteq.
Huon chose Riskteq for its ability to provide a flexible incident and hazard reporting solution for their challenging work environment. Incidents can be reported from anywhere, notifying key people, and allowing managers to do an initial triage before passing on the safety group to undertake investigations.
Care Forward was experiencing rapid growth. With that growth, their paper and spreadsheet-based processes around incident, hazard and feedback management needed to be updated and improved to ensure they could keep delivering high-quality care.
Regardless of what industry you work in, managing your obligations and response to serious incidents is critical. But once the dust has settled, how do you capture and use the learnings from the incident investigation?
A culture that recognises near misses as an early warning sign and provides the tools for easy reporting is the first step. And near misses need to be triaged and investigated as if the incident occurred, then actions taken to deal with the hazard at the heart of the issue.